Returns & Refunds

Last updated: August 17, 2026

This page outlines the returns structure for ASHPIA. Specific eligibility rules must be confirmed by the store owner before launch.

Launch item: add the confirmed return window, refund conditions, damaged-item process, and support email.

Return Requests

Customers should contact ASHPIA before sending any item back. Return eligibility depends on the final store policy and the condition of the item.

Damaged Items

Ceramics should be inspected on delivery. If an item arrives damaged, customers should keep the packaging and provide clear photos with their order details.

Refunds

Approved refunds are processed back to the original payment method through Shopify. Payment provider processing times may vary.